COMPREHENSIVE TERMS, CONDITIONS, PAYMENT POLICIES & COMMUNITY GOVERNANCE FRAMEWORK
GENERAL PROVISIONS
- GENERAL PROVISIONS
1.1 Skyline Livings Owners Association Management (“Skyline Livings OAM”) shall provide management, financial administration, community management, facilities oversight, and related services in accordance with applicable UAE laws, Jointly Owned Property (JOP) regulations, community declarations, and directions issued by competent authorities.
1.2 These Terms and Conditions apply to all Owners, Residents, Occupants, Tenants, Service Providers, Contractors, and any party utilizing or benefiting from services administered by Skyline Livings OAM.
- SERVICES PROVIDED
Skyline Livings OAM may provide:
- Owners Association Administration.
- Financial Management and Accounting.
- Service Charge Budgeting and Collection.
- Procurement and Contract Management.
- Community Management.
- Facilities Management Oversight.
- Maintenance Coordination.
- Insurance Administration.
- Regulatory Compliance.
- Customer Service and Resident Relations.
- Vendor Performance Monitoring.
- Project and Capital Expenditure Administration.
- SERVICE CHARGE POLICY
3.1 Service Charges shall be assessed in accordance with approved budgets and applicable regulations.
3.2 Service Charges may include:
• Common Area Maintenance Costs
• Security Services
• Cleaning Services
• Landscaping
• Utilities for Common Areas
• Management Fees
• Insurance Premiums
• Administrative Expenses
• Reserve/Sinking Fund Contributions
• Regulatory Fees
• Emergency Repairs
3.3 All Owners shall pay their allocated share of Service Charges regardless of:
• Occupancy status
• Vacant units
• Personal usage of facilities
• Leasing status
• Temporary absence from the property
- PAYMENT TERMS
4.1 Service Charge invoices shall be payable within thirty (30) calendar days from the invoice date unless otherwise specified.
4.2 Payment methods may include:
• Bank Transfer
• Online Payment Portal
• Debit/Credit Card
• Cheque
• Approved Digital Payment Channels
4.3 The Owner shall ensure payments are received in cleared funds before the due date.
4.4 Returned cheques shall attract applicable bank charges and administrative fees.
- SERVICE CHARGE COLLECTION POLICY
Stage 1 – Courtesy Reminder
5.1 A reminder may be issued within 7 days after the due date.
Stage 2 – First Demand Notice
5.2 A formal notice may be issued after 30 days of non-payment.
Stage 3 – Final Demand Notice
5.3 A final notice may be issued after 60 days of non-payment.
Stage 4 – Legal Recovery
5.4 Accounts outstanding beyond 90 days may be referred for legal recovery, debt collection, court action, regulatory enforcement, or any lawful recovery process.
5.5 All recovery costs incurred by Skyline Livings OAM and/or the Association may be charged to the defaulting Owner to the extent permitted by law.
- PAYMENT PLAN POLICY
6.1 Skyline Livings OAM may, at its sole discretion and subject to Board approval, approve installment arrangements.
6.2 Payment plans shall:
• Be documented in writing.
• Specify installment amounts and due dates.
• Require compliance with future Service Charge obligations.
6.3 Failure to comply with an approved payment plan shall result in immediate cancellation of the arrangement and initiation of recovery procedures.
- REFUND POLICY
7.1 Approved Service Charges are generally non-refundable.
7.2 Refunds shall only be considered in cases of:
• Duplicate payments
• Overpayments
• Billing errors
• Regulatory directives
7.3 Refund requests must be submitted in writing with supporting evidence.
7.4 Approved refunds shall be processed within 30 business days.
7.5 Skyline Livings OAM reserves the right to offset refundable amounts against outstanding balances.
- RESERVE FUND POLICY
8.1 Reserve Fund contributions shall be collected to finance major repairs, replacements, and long-term capital expenditure.
8.2 Reserve Fund monies shall only be utilized for approved purposes and in accordance with applicable regulations.
- SPECIAL LEVY POLICY
9.1 The Association may approve Special Levies for:
• Structural repairs
• Emergency incidents
• Major equipment replacement
• Regulatory compliance requirements
• Capital improvements
9.2 Owners shall contribute according to their approved allocation.
- PROCUREMENT AND CONTRACT MANAGEMENT POLICY
10.1 Skyline Livings OAM shall maintain fair and transparent procurement practices.
10.2 Competitive quotations may be obtained whenever practical.
10.3 Contractor selection shall consider:
• Cost
• Technical capability
• Experience
• Compliance history
• Service quality
10.4 Skyline Livings OAM reserves the right to appoint emergency contractors where urgent action is required to protect life, property, or essential services.
- CONFLICT OF INTEREST POLICY
11.1 Employees, Board Members, Contractors, and Consultants shall disclose any actual or potential conflict of interest.
11.2 No individual shall participate in decisions where personal financial benefit may arise.
11.3 Skyline Livings OAM reserves the right to reject any transaction presenting a material conflict of interest.
- COMMUNITY RULES AND RESIDENT OBLIGATIONS
Residents and Owners shall:
- Respect community rules.
- Maintain peaceful enjoyment of the property.
- Avoid nuisance, noise, harassment, or disruptive behavior.
- Dispose of waste appropriately.
- Protect common property.
- Comply with safety requirements.
- Cooperate with maintenance activities.
- Observe parking regulations.
- Observe pool, gym, and recreational facility rules.
- DAMAGE TO COMMON PROPERTY
13.1 Any Owner, Resident, Tenant, Visitor, Contractor, or Occupant causing damage to common property shall be liable for:
• Full repair costs
• Administrative expenses
• Contractor charges
• Associated losses
13.2 Skyline Livings OAM may recover such costs from the responsible party.
- PENALTY AND VIOLATION POLICY
14.1 Skyline Livings OAM may issue warnings for community rule violations.
14.2 Repeated violations may result in:
• Violation notices
• Administrative penalties where permitted
• Cost recovery
• Regulatory referrals
• Legal action
- CUSTOMER SERVICE CHARTER
Skyline Livings OAM aims to provide the following service standards:
Emergency Incidents: Immediate response and escalation.
Urgent Maintenance: Within 4 hours.
Routine Maintenance Requests: Within 2 business days.
Customer Complaints: Acknowledgement within 1 business day.
General Enquiries: Response within 2 business days.
- COMPLAINT HANDLING PROCEDURE
Step 1: Complaint registration.
Step 2: Investigation and assessment.
Step 3: Corrective action where necessary.
Step 4: Written response to complainant.
Step 5: Escalation to management if unresolved.
- ACCESS TO UNITS
17.1 Owners and occupants shall permit access upon reasonable notice for:
• Maintenance
• Safety inspections
• Regulatory compliance
• Emergency repairs
17.2 Emergency access may be undertaken without prior notice where necessary to protect life or property.
- INSURANCE
18.1 Skyline Livings OAM shall administer community insurance as approved by the Association.
18.2 Owners remain responsible for insuring their contents, personal belongings, and any improvements within their units.
- LIMITATION OF LIABILITY
Skyline Livings OAM shall not be liable for:
• Utility interruptions
• Acts of third parties
• Contractor default beyond reasonable control
• Government actions
• Natural disasters
• Force majeure events
• Resident negligence
- FORCE MAJEURE
Neither Skyline Livings OAM nor the Association shall be liable for delays caused by events beyond reasonable control including:
• Floods
• Fire
• Pandemics
• Government restrictions
• Civil disturbances
• Utility failures
• Extreme weather events
- DATA PROTECTION
21.1 Owner and resident information shall be treated confidentially.
21.2 Information may be disclosed only where required by law, auditors, courts, regulators, insurers, or legal advisors.
- AMENDMENT OF TERMS
Skyline Livings OAM reserves the right to revise these Terms and Conditions to reflect changes in legislation, regulatory requirements, industry best practices, or operational needs.
- GOVERNING LAW
These Terms and Conditions shall be governed by the laws of the United Arab Emirates and the regulations applicable to the Emirate in which the property is located.
- ACCEPTANCE
Ownership, occupancy, use of facilities, payment of Service Charges, or engagement with Skyline Livings OAM shall constitute acceptance of these Terms and Conditions.